How
is your catering service?
Whilst
some caterers deliver a quality catering service
in a cost effective manner, others sometimes get
it wrong. What they promise does not always materialise,
whether it be the quality of food on the plate,
the standard of service, or financial delivery
not meeting expectation. Clients, particularly
those with management fee contracts, either through
mistake or misunderstanding, may be charged more
for food and services than they should be.
Merritt-Harrison
have developed a financial and quality review
process, specifically designed for organisations
using contract caterers, to identify areas for
improvement and more importantly, what to do to
put them right.
Our
Financial and Quality Review includes a full day
visit to your catering operation, to view the
services and discuss areas of concern. The review
will include all front and back of house operations,
including kitchens and ancillary areas, service
points and dining facilities.
The
key areas for scrutiny will include the menu and
product offer, food quality, presentation and
display, and operational standards such as cleanliness,
food hygiene, health and safety and working practices.
Catering
finances are a key aspect of the review. This
covers tariff, charges for free issues or hospitality,
the volume of sales, cost of sales, purchase prices
including discounts and overriders returned, labour
and associated on-costs, sundries and the contractor’s
management fees.
The
consultancy uses computer based models for financial
modelling and benchmarking against similar catering
provision.
Following
the visit, a full report identifying our findings,
with recommendations and suggested solutions,
will be sent to the client.
On
receipt of the report, the client will be able
to focus on the changes that are needed in order
to improve overall quality, service and value
for money.
If,
as a result of the review, negotiation with the
contractor is required, or ongoing monitoring
to ensure that standards are maintained, this
can be provided as an additional service.
To
find out more, please contact us using the link
below:
